Updated October 30, 2022
UpSpace is an online marketplace that allows you to search and book commercial space on a short term basis. Please read our service agreement carefully below prior to using our marketplace and it’s services as it governs your use of our platform.
UPSPACE INC. (“UpSpace”, “We”) operates the website located at upspace.ca. This UpSpace Services Agreement (“Agreement”) is a contract between UpSpace (“UpSpace” or “We”) and the person(s) that are registered with UpSpace (“User” or “You”). This Agreement describes the terms and conditions that apply to your use of the UpSpace marketplace to book or list Spaces available for hourly or daily rent through our website, and governs the use of your Space for other users; and establishes the obligations owed between You and UpSpace, and between You and other users.
Throughout this Agreement, the term “Service” means the service allowing you to book or list Spaces available for hourly or daily rent through our website (the “Platform”). The term Service does not include any services provided by third parties. The terms “Renter” and “Host” refer to the party Booking or Listing a Space, respectively.
A “Space” is the physical Space available to a Renter to use during specific times, and subject to specific Fees and any site-specific terms or limitations. A Host may “List” or "Post" a Space by providing certain details about the Space including availability, pricing, and terms or limitations of use; this posting about a Space is called a “Listing.”
A Renter may “Book” a Space by accepting the times, fees, and any additional terms (such as damage deposit requests) or limitations of the Listing. A “Booking” is (i) only the grant of a limited, temporary, revocable license to use a Space, and (ii) if applicable, a contract for Host Services, in the manner, for the time, and subject to all restrictions provided, subject to this Agreement, and as confirmed through the Platform. The scope of the use, including times, specific fees, and other additional terms or limitations, constitutes a “Booking Agreement” that incorporates the terms and conditions of this Agreement and referenced policies. A Booking does not provide you a lease but only allows you limited access to use the Space or other service only as permitted in the Agreement and, as applicable, the Booking Agreement.
This Agreement is organized into 5 sections:
Section 1: General Terms includes general terms describing your Account including creating an account, accepting or making payments, and describing how we communicate with you.
Section 2: Platform and Service describes how you may and may not use the Platform and Service, and also describes how we use any data.
Section 3: UpSpace Services establishes the obligations of Hosts, including how to List a Space and what is expected of any Host listed through the Service; and the obligations of Renters, including Booking a Host, expected behavior, responsibility for payment of Fees, and Booking other services.
Section 4: Termination, Disputes, and Governing Law describes termination or suspension of this Agreement or your Account, and the process of resolving any disputes. Please read this section carefully before accepting this Agreement –you may not use the Platform or Services if you do not agree to this section.
Section 5: Additional Legal Terms provides additional legal terms including our ability to update this Agreement, and disclaimers and limitations on our liability.
If you have questions about this Agreement, please contact us at firstname.lastname@example.org. Your use of the Platform or Services constitutes your ongoing acceptance of this Agreement, as amended.
Section 1: General Terms
UpSpace provides you access to Services through the Platform. You may access the Platform through our website. You may use the Service to List Spaces, Book Spaces as a Renter, communicate with other users, and access your Account.
You may also be permitted to Book Host Services (“Host Services”) through third-party service providers or through the Host, which may require you to agree to additional terms or conditions. These Host Services may include collection of damage deposits, catering contracts, audio engineering, or other Services that can take place in the Space. This is however not the main marketplace service provided by UpSpace.
We are continuously improving the Platform or Service for all users and reserve the right to make changes at any time. Changes we make to the Platform or Service, including discontinuing certain features, affect all users and we try to minimize disruption to users. However, these changes may affect users differently. We are not responsible if any specific changes we make to the Platform or Service adversely affect how you use them.
1.2 Your Account
Before using the functionality of our Platform or Services, you must create an account with UpSpace (“Account”) and provide us with information about yourself or your company. We may ask that you update your Account or provide additional or different information at any time. This includes requiring additional details about Hosts or payment information. Any employees, contractors, or third-parties opening a new or using an existing account (collectively, “Agents”) represent and warrant that they have authorization to act on behalf of a person or entity they claim to represent; and if such authorization is not provided by the person or entity, such Agents acknowledge personal liability for all obligations and liabilities arising from or related to use of the Account by such Agents.
You will be required to provide an email address and password to keep your Account secure (“Credentials”), and agree to keep your Credentials private and secure. You are responsible for any actions taken on your Account using your Credentials whether or not authorized or taken by Agents to List or Book a Space or Host Services. You are solely responsible for the actions or communications of your Agents. We are not responsible for and disclaim all liability for use of your Account by your Agents.
When creating or using your Account, you may be required to provide information about yourself or your Space. You will only provide Content to us that you own or have authorization to provide, and ensure that Content is accurate and complete. You must keep any Content current, including your contact or payment information. We reserve the right, but shall not be obligated, to use public and private data sources to validate the accuracy of any Content. This may include validating your identity or business information, or verifying information about Spaces. You will provide us any additional information to verify the accuracy or completeness of any Content that you provide and we may condition your use of the Platform or Service on our ability to verify the accuracy and completeness of this Content. If you do not provide required Content to us as and when we request it, we may suspend or terminate your Account.
If you are not at least 18 years old, you may not open an Account, access the Platform, or use the Services. Users (including Agents) who use the Services or the Platform to List or Book Spaces, Host Services on behalf of individuals under 18 years old, or provide access or use of Spaces by individuals under 18 years old, accept personal liability for all acts or omissions of such individuals.
You may close your Account at any time by emailing us at hello@upSpace.ca. You are responsible for all activity associated with your Account made before it is closed including payment of Fees, Taxes, or other Payments; providing use of Spaces to Renters as previously Booked; or other liabilities caused by or resulting from use of the Platform or Service. You understand that we may retain Content and continue to display and use any public Content (including reviews of Spaces) provided to us prior to closing your Account.
At our sole option, we may suspend or terminate your Account.
1.3 Compliance with Laws
As used in this Agreement, “Laws” means all applicable federal, provincial, local, and other governmental laws, regulations, ordinances, codes, rules, court orders, and all recorded and unrecorded private contract, restrictions, covenants and other agreements . You will comply with all Laws applicable to your use of the Space, Services, Platform, Host Services, whether as a Host or Renter. While we may provide information to help you understand certain obligations of using or listing Spaces, we are not authorized to provide and do not provide any legal advice. You are solely responsible for your compliance with Laws and may only use the Platform or Service in compliance with applicable Laws. If you are unsure how to comply with Laws, you should seek legal advice related to Listing or Booking a Space.
1.4 Fees and Taxes
(a) Fees, Overtime.
You are responsible for payment of fees, expenses, and other amounts related to a Booking (“Fees”). Fees include amounts paid to UpSpace, Hosts, and Host Services and as described in our Fees Overview. UpSpace receives Fees for providing use of the Service, and Hosts receive Fees for Bookings. The specific Fees charged are presented when you request, complete, and pay for a Booking. You should contact Hosts through the Platform before Booking if you don’t understand the Fees listed. Please email us at email@example.com at any time if you do not understand Fees or have questions regarding them.
A Booking provides a limited use of a Space or Host Services as described in the Listing and Booking Agreement, if applicable. If you use a Space or Host Services beyond the Booking you will be responsible for payment of additional Fees (“Additional Fees”) at the Hosts discretion. You are solely responsible for any damage done to the Space during your Booking.
While we may facilitate the collection of Fees for Space and Host Services, once remitted to Hosts, we are not responsible for the return of Fees or Deposits to Renters, where applicable.
(b) Taxes and Fines.
You are solely responsible for payment of all taxes, levies, penalties, and other costs imposed by any taxing authority or government agency related to Listing or Booking Spaces or Host Services including any sales or occupancy tax, indirect taxes such as harmonized sales tax (HST), usage or permitting fees, duties, and other taxes imposed by municipalities, provinces, or governments through regulation, ordinance, law, or judicial or regulatory interpretation (collectively “Taxes”). Except as required by Law, UpSpace will not calculate, track or pay Taxes or submit Tax reporting on your behalf. You are responsible for all Taxes owed for Booking or Listing a Space, or providing or using Host Services including, without limitation, accurate calculation of Taxes due, timely remittance of Taxes to the appropriate taxing authority and maintenance of any required records and accounts. If any taxing authority demands that we pay such Taxes on your behalf, you are immediately liable to us for such Taxes and will reimburse or pay UpSpace for such Taxes upon demand. You are also responsible for any penalties arising from your failing to comply with this Agreement including those issued by regulatory or taxing authorities, law enforcement, fire code or safety agencies, or other third parties; or that may be issued by us for losses we or users incur that are based on your failing to comply with this Agreement or misuse of the Platform, Services, Host, or Host Services (collectively, “Fines”). You understand and agree that UpSpace does not provide you with any advice or guidance of any kind or nature regarding Taxes and that you have been advice to consult with your tax advisor for any required advice or guidance regarding Taxes.
You will timely and fully pay any Fees, Taxes, or other amounts you owe under this Agreement. If you owe amounts and we are unable to receive payment through the Platform for any reason, then we may require that you pay through other means (such as direct debit). We may off-set any amounts owed to us through collection of funds that would otherwise be payable to you through the Platform. You are responsible for any costs or expenses associated with our recovering Fees, Taxes, or Fines owed, including our attorneys’ fees or expenses.
1.5 Receiving Payment
Acceptance and payment of funds between users or UpSpace on the Platform (“Payment Processing”) is provided by Stripe. Your use of Payment Processing is subject to the Stripe Connected Account Agreement that includes the Stripe Services Agreement as may be modified by Stripe from time to time (collectively, the “Stripe Agreement”). As a condition using Payment Processing, you must provide accurate and complete information about you and your business and you authorize us to share this information to Stripe. All bank and credit card information is sent directly to and stored with Stripe using their security protocols. UpSpace does not store your payment information on its systems and shall not have any responsibility for the safety or security of that information. Your use of Payment Processing is conditioned upon your compliance with the Stripe Agreement, and if the Stripe Agreement is terminated by Stripe you may not be able to use the Platform, or have your Account suspended or terminated.
We may change or add other payment processing services at any time upon notice to you, which may be subject to additional terms or conditions.
1.6 Communication and Notices
We may communicate with you and provide you information or notices regarding your Account or transactions through email or through messaging on the Platform. You will promptly respond to any communications you receive and understand that failure to do so may impact your ability to Book or List Spaces, or use the Platform or Services.
We may send you notices to the email address included in your Account, through messaging on the Platform. You may send any notices to us at hello@upSpace.ca. You agree that any email notice from us is considered accepted by you one day after such notice was sent and will have the same legal effect as if it were physically delivered to you.
You agree to receive any communications from us and transact with us electronically. This acceptance of emails or other electronic messages constitutes your consent and your electronic signature has the same legal effect as physically signing a document. You may withdraw this consent to transact electronically at any point by providing notice to us. However, given that electronic communication is integral to the Platform and the Services, following any such notice we may elect to close your Account.
If you have problems communicating receiving messages, please first please contact us at hello@upSpace.ca.
1.7 Communication with Other Users
The Platform allows you to communicate with other users without disclosing sensitive personal contact information. It is your responsibility to use good judgment in the information you provide to other users. You may use the Platform only to List or Book Spaces or Host Services, communicate with us or other users, resolve disputes, or use other functionality we provide to you through the Platform. You may not use the Platform to send messages that are unwanted or unrelated to a Listing or Booking through the Platform, use the Platform to harass or attempt to market other services to users, or send spam.
We strongly recommend that you should use the Platform to communicate with other users. If you use other means of communication you understand that you may be putting your personal contact information at risk of misuse. You also understand that any communications made outside of the Platform may impair your ability to recover all or some amounts owed to you in the event of a dispute between you and another user.
We are not responsible for, and disclaim all liability resulting from, any losses or harm to you resulting from sharing personal or sensitive information with other users, or communicating or engaging with users outside of the Platform.
UpSpace, at its sole option and without notice or any obligation to do so, may from time to time (i) remove communications among users which contain or share personal contact information, or (ii) suspend or terminate the accounts of users that share personal contact information, (iii) suspend or terminate the accounts of users whom have circumvented the platform for Bookings.
Section 2: Platform and Service
2.1 Ownership, License, Restrictions
UpSpace owns all right, title, and interest in the Platform, Services, and all intellectual property embodied or contained in them (individually and collectively, “IP”). IP includes all registered or potential patents, copyrights, trademarks, trade secrets, and other proprietary rights. Through your Account, we grant you a limited, temporary, revocable, non-transferable, non-exclusive license to use the Platform and Service for the purposes described in this Agreement and only as provided to you through the Platform. This license does not constitute a transfer of ownership or grant you any additional rights to use the IP. We may suspend or close your Account and pursue legal action against you if we believe or determine that your use of the Platform, Service, or IP exceeds the scope of this grant; or that you are attempting to hack or disrupt the use of the Platform, Service, or IP by others; or that you are otherwise interfering with the normal operation of the Platform or Service.
2.2 Community Guidelines
We have established Community Guidelines that set our expectations for all users on the Platform. You will review and abide by the Community Guidelines whenever using the Platform or Services, communicating with other users, or using or providing use of Hosts. If you believe that another user is violating the Community Guidelines, please email us at firstname.lastname@example.org. UpSpace shall have no duty to monitor users’ compliance with or to enforce the Community Guidelines and shall have no liability for any user’s violation of the Community Guidelines.
2.3 Referral Program
From time to time, upSpace may, but is under no obligation to, offer referral programs. UpSpace is not under any obligation to accept any people or spaces you refer to the Website. By participating in the referral program, you hereby acknowledge and agree that (i) you have no expectation that you will receive any minimum amounts of profits in respect of people or spaces that you refer; (ii) that you are not an agent, employee, contractor, representative of upSpace; and (iii) that you will not make any representations or warranties to any Hosts or Renters on behalf of upSpace or concerning the upSpace Services.
(a) Posting Content.
You represent and warrant that you are authorized to provide Content to the Platform and that any Content you provide does not violate the proprietary or privacy rights of a third party. You may not provide any Content that is copyrighted by third parties without their express permission. You grant UpSpace a fully-paid, worldwide, non-exclusive, perpetual license to use, copy, transmit, distribute, modify, publicly display, and sublicense any Content you provide to us. This grant includes our ability to use any Content for both internal use (such as analysis to improve the Platform or Services) or external use (such as in marketing or online advertising). If you cannot provide us the above grant then you may not provide Content to us. You agree to indemnify, defend and hold us harmless for any damages or losses based on third-party claims that Content violates proprietary or privacy rights.
(b) Restrictions on Certain Content.
You may never post any Content that (i) is defamatory, obscene, profane, or pornographic; (ii) is abusive, harassing, or disrespectful of other users; (iii) violates applicable Laws, including those prohibiting discrimination, false advertising, privacy, or unlawful marketing; (iv) is intended to deceive or mislead, is false or inaccurate, or misrepresents the nature or condition of a Space; (v) contains marketing or promotional content unrelated to the details of a Space; or (vi) includes sensitive personal information, including payment, contact information, or personal account details.
(c) DMCA Notices.
If you believe that any Content posted violates your copyright, please notify us at hello@upSpace.ca. This notice should identify the specific Content and provide us with evidence of your ownership of the copyright or authorization to enforce the rights of the copyright owner. Any information you provide to us may be shared with other users, third parties, or law enforcement to help assess the claim of infringement or remove infringing content. We will remove any content we determine to be infringing consistent with our obligations under the Notice and Notice provisions of the Copyright Modernization Act.
2.5 Privacy and Data Usage
2.6 Username and Password Your Responsibility
You are responsible for maintaining the confidentiality of the username and password that you designate during the account registration process or throughout the term of the Agreement, and you are fully responsible for all activities that occur under your username and password. You agree to (a) immediately notify Us of any unauthorized use of your username or password or any other breach of security; (b) ensure that you properly log out from your account at the end of each session; (c) ensure that you remove all cached copies and other relevant data from your browser to prevent any unintentional or deliberate access of your Account of any third party; and (d) ensure that you have used and use, on a reasonable basis, appropriate and up-to-date anti-malware/virus software on your computer. We will not be liable for any loss or damage arising from your failure to comply with this section.
Section 3: UpSpace Services
3.1 Listing Spaces - This section applies to Hosts
When you List a Space, you must provide details about the Space including a description, the cost of a Booking, a list of amenities, current pictures, and other details about its potential uses and condition (collectively, “Description”). While it is important to communicate the benefits of your Space, the Description must be accurate and give potential Renters a reasonably good understanding of how they may use the Space for their Booking. Descriptions may not include any additional contractual obligations or alter Renters legal liabilities from those described in this Agreement.
(b) Transacting with Renters.
All Hosts must comply with our Community Guidelines when Listing a Space, communicating with Renters, and coordinating booking and payment. Community Guidelines include responding to inquiries within 24 hours with the exception of statutory holidays, adherence to the exclusion of any direct reference to the name of your business in any element of your listings(s), timely payment of invoices for bookings which are transacted outside of the platform, maintaining a safe and clean environment for Renters, and following up on any Reviews under 3 stars.
(c) Conduct and Taxes.
As a Host, you are solely responsible for ensuring that Listing complies with all applicable Laws including any local ordinances related to the condition, licensure, or registration Spaces for use by Renters, and payment of Taxes. We may condition your continued use of the Platform and Services on your providing proof, to our reasonable satisfaction, of your compliance with Laws at any time.
3.2 Booking Spaces and Host Services - This section applies to Renters
As a Renter, you should review the Description and availability to confirm they are appropriate for your Booking. The Platform allows you to confirm any details or ask the Host any specific questions about the Space or Host Services, or confirm details of a Booking, without sharing your personal contact information. Prior to Booking, you will need to provide payment information through the Platform. Booking Fees will be shown before you complete your Booking. You are responsible for all Fees and Taxes associated with the Booking. All Bookings are final and non-refundable
When you Book a Space, you are only provided a license to use the Space as described in the Booking and confirmed by the Host, subject to this Agreement and any Booking Agreement. A Booking does not provide you a lease or access or use of the Space beyond the specified time and Description.
You will comply with the Community Guidelines and any Booking Agreements throughout the Booking and use the Space or Host Services only as permitted or agreed upon and consistent with the Description, and assure that any attendees do the same. During your Booking, you are responsible for (i) the behavior and acts of others in attendance that access the Space, (ii) ensuring that the use does not exceed any limitations identified in the Booking, (iii) complying with applicable Laws. You are responsible for and accept all liability for any damage done to the Space during your Booking by yourself or others in attendance whether intentional or not, for your failure to comply with applicable Laws, and for any Fines you incur. You agree the Space and all equipment will be in substantially the same condition as provided to your or as otherwise agreed in any Booking Agreement and consistent with the Community Guidelines, and to promptly notify Hosts of any damage done to the Host or Amenities.
(b) Fees and Payments.
Security Deposits. If requested by the Host, Renters will be required to pay a security deposit at the time of booking the Space, or at a time as indicated in the Listing. This security deposit will be fully refunded upon completion of Your license term, provided that there is no damage to the Listed Space. If a Host requires that a security deposit be withheld at the end of a licensing term, the Renter has forty-eight (48) hours to notify upSpace that the security deposit must be withheld. If We don’t receive any such notification from a Host, the right to claim from the security deposit is forfeited, and We will refund the security deposit to the Renter. Fees. The remainder the fees for the Listed Space plus any applicable taxes and cleaning fees are payable on the date that Renters accept an offer from a Host. Remittances to Hosts. We will remit any monies owing to Hosts 3-7 days after the date of the Rental, less the upSpace Service Fees (described below), and after receiving confirmation from the Renter that services were provided as described in the Listing and as confirmed by the Booking. upSpace Service Fees; Processing fees. upSpace charges a service fee to Hosts for providing the Platform. The amount of the service fee is 15% of the total booking value. For more information on the upSpace service fees, please see the FAQ page, located at www.upspace.ca/FAQ. UpSpace reserves the right to change our fees at any time, for any reason without notice. Payments. You are responsible for providing valid and accurate payment information. Most payments may be made by credit card on the Platform. You must submit Your payment information to our merchant account payment gateway provided and hosted by Stripe. Refunds and Cancellations. Unless otherwise indicated, Bookings are non-refundable, once confirmation has been made by the Renter and the Host. Bookings may only be cancelled/refunded in accordance with the cancellation and refund policy of the individual Listing. Any such Host cancellation policies will be provided on the Listed Space information page. Refunds/cancellations will be subject to the a processing fee equal to the greater of $25, or 10% of the booking fee. Withholding Payments. upSpace reserves the right to withhold payment or charge back to Your account, any amounts (including without limitation, returned security deposits and license or usage fees) otherwise due under this Agreement pending upSpace’s investigation of such breach. We also reserve the right to withhold payment or charge back to Your account any amounts subject to dispute, such as in the case of credit card charge backs, pending successful resolution of the dispute. To ensure proper payment, You are solely responsible for providing and maintaining accurate contact and payment information associated with Your account, which includes without limitation applicable tax information. If We believe that We are obligated to obtain tax information and You do not provide this information to us after We have requested it, We may withhold Your payments until You provide this information or otherwise satisfy us that You are not a person or entity from whom We are required to obtain tax information. Any third-party fees related to returned or cancelled payments due to a contact or payment information error or omission may be deducted from the newly issued payment. Fraudulent Transactions. upSpace will not be responsible for any transactions between Guests and Hosts occurring via the Platform, including, without limitation, fraudulent transactions. Without limiting the generality of the foregoing, upSpace reserves the right, but is under no obligation, to investigate any transactions or Listed Properties that We have a good faith reason to believe are or may be fraudulent or otherwise illegal and to suspend or refuse to process such transactions. We also reserve the right to work with authorities in respect of any actual or suspected fraudulent or illegal transactions. If You challenge a transaction or payment, You agree that You will assist us in complying with any laws and card or financial institution rules or policies. Disputes: You must give notice of all invoice inquiries and disputes within forty five (45) days of the invoice date, and, with such notice, provide any supporting documentation. After that time, you will be deemed to have agreed on the contents of the invoice and will have no right to challenge any element of the invoice. You must pay the undisputed portion of an invoice and subsequent invoices in accordance with this Agreement.
In certain cases, upSpace also offers photography services through our partnership with local photography service providers, so that Hosts can publish professional photographs of a space being listed on the Website. To order photography services, you must fill out a request form on the Website. If we do offer the photography service in your area, a photographer will contact you and you can schedule the shoot directly with the photographer. After your photoshoot the images will be posted on the Website within four (4) weeks. All photographs, and all intellectual property rights arising therein, are owned by upSpace and/or its licensors, and are licensed to You for the purpose of advertising your property on the Platform. The photographs may not be displayed other than on upSpace, or used for any purpose other than advertising your space on upSpace.
3.4 Required Insurance
Every user will acquire and maintain all insurance as required by Law and suitable for you or your business. You are solely responsible for understanding and evaluating what insurance is appropriate to cover damage, loss, injury, legal liability, and other harm specific to you, your business, those attending the Booking, third parties, the Host, and deciding what coverage, limits and providers are appropriate for you.
Both Hosts and Renters can leave reviews and/or ratings of one another after a transaction has been completed. Reviews and/or ratings will be displayed in the profile of the User to whom the review relates. You understand and agree that User reviews are an important way for other Users of the Services to vet one another, and from time you time you may receive unfavourable reviews. If you would like to make a complaint about a User review, you can do so by contacting us at hello@upSpace.ca; we will review the review, but do not make any representations or guarantees that we will remove the review, unless we determine that it is offensive, harassing, inappropriate or obscene.
Section 4: Termination, Disputes, and Governing Law
4.1 Term, Termination, and Survival
(a) Term and Termination by User.
You consent to this Agreement when you first access or use the Platform or Services, and your continued use of the Platform and Services constitutes your ongoing consent to this Agreement as amended from time to time. You may terminate this Agreement by closing your Account with us, however this will not immediately terminate any ongoing rights or obligations you or we may have. This includes any obligations to pay for Bookings, to honor any Bookings made before termination, or to pay Fees, Taxes or Fines due; or any liabilities that you incurred prior to termination.
(b) Suspension or Termination by UpSpace.
We may suspend your Account--including your ability to communicate with other users or receive payments, or complete a Booking--or terminate this Agreement and your Account at any time including, without limitation, (i) if we believe that use of your Account poses a risk to UpSpace, you, other users, or third parties, (ii) actual or potential fraud by you or on your behalf, (iii) your failure to respond to communications from us or other users, or (iv) your failure to comply with this Agreement or applicable Law.
The following provisions will also survive termination of this Agreement: Sections 1.3 (Compliance with Laws), 1.4 (Fees and Taxes), 1.6 (Communication and Notices), 1.7 (Communication with Other Users), 2.1 (Ownership, License, Restrictions), 2.2 (Content), 2.4 (Privacy and Data Usage), Section 3.1(Conduct and Fees) for Hosts, Section 3.2(b) (Conduct and Fees) for Renters, 3.4 (Required and Supplemental Insurance), 4 (Termination, Disputes, and Governing Law), and Section 5 (Additional Legal Terms).
4.2 Governing Law
This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein and should be treated as an Ontario contract without reference to the principles of conflicts of law. Any dispute between Us and you or any other person arising from, connected with or relating to the Services, this Agreement or any related matters must be resolved before the Courts of the Province of Ontario sitting in the City of Ottawa, and you hereby irrevocably submit and attorn to the original and exclusive jurisdiction of those Courts in respect of any such dispute or matter. Any claim or cause of action you may have arising from, connected with, or relating to your use of the Website, the content thereof, and any Services offered therein, this Agreement, or any related matters must be commenced in a court of competent jurisdiction in the Province of Ontario in the City of Ottawa within six (6) months after the claim or cause of action arises, after which time the claim or cause of action is forever barred.
Section 5: Additional Legal Terms
5.1 Right to Amend
We may amend or modify this Agreement at any time by posting the modified Agreement on our website, sending you a copy via email, or otherwise communicating the amendment to you through the Platform. Your continued use of the Platform or Services after we amend or modify this Agreement constitutes your consent to the revised Agreement.
UpSpace is not responsible or liable for nonperformance caused by communication failures or nonperformance of Hosts.
Cancellations of Bookings, whether with or without cause, or caused by events outside of your reasonable control, are subject to individual Space Listing Cancellation and Refund Policy. Please review it carefully before Booking a Space or Host Services.
5.3 No Assignment
You may not assign this Agreement or any rights granted to you, including operation or management of your Account, without our prior written consent. Any attempt to do so without our prior consent will be void. We may assign this Agreement upon notice to you as part of a sale or transfer of part or all of our business. Any permitted transfer will inure to the benefit of and bind any successors in interest.
UPSPACE PROVIDES THE PLATFORM AND SERVICE TO LIST AND BOOK SPACES AND Host SERVICES, AND COMMUNICATE WITH OTHER USERS. WE ARE NOT RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR PROVIDING, OR FOR THE CONDITION OR NATURE OF, ANY SPACE OR Host SERVICES. HostS, RENTERS, AND Host SERVICE PROVIDERS ARE INDEPENDENT THIRD-PARTIES AND ARE NOT AFFILIATED, CONTROLLED BY, OR EMPLOYED BY UPSPACE. HostS SET THEIR OWN PRICES, USE THEIR OWN FACILITIES AND RESOURCES, AND MAY CONDITION USE OF SPACES OR HostS SERVICES AS THEY FEEL IS APPROPRIATE FOR THEIR BUSINESS.
YOU UNDERSTAND AND AGREE THAT USE OF THE PLATFORM AND SERVICES ARE AT YOUR OWN RISK. UPSPACE IS NOT RESPONSIBLE FOR PERFORMING AND DOES NOT PERFORM BACKGROUND CHECKS ON RENTERS, HostS, OR Host SERVICES PROVIDERS (INCLUDING CRIMINAL OR CIVIL CHECKS); DOES NOT REVIEW THE CONDITION OF HostS OR ENSURE THAT THEY COMPLY WITH EXISTING LAW, MEET ANY SPECIFIC REQUIREMENTS, OR ARE CONSISTENT WITH THEIR DESCRIPTION; AND DOES NOT GUARANTEE PERFORMANCE OF ANY USER OR THIRD PARTY. ANY INFORMATION PROVIDED TO YOU REGARDING RENTERS, HostS, OR Host SERVICES PROVIDERS IS ONLY PROVIDED TO FACILITATE YOUR USE OF THE PLATFORM AND IS PROVIDED “AS IS” AND WITHOUT ANY REPRESENTATION OR WARRANTY. UPSPACE DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS AND IMPLIED, THAT ANY INFORMATION PROVIDED THROUGH THE PLATFORM IS ACCURATE OR COMPLETE, OR THAT ANY RENTERS, HostS, OR Host SERVICES PROVIDERS WILL BE PROVIDED TO YOU AS DESCRIBED. UPSPACE DISCLAIMS ALL RESPONSIBILITY FOR AND LIABILITY RESULTING FROM THE NEGLIGENCE, INTENTIONAL MISCONDUCT, OR CRIMINAL ACTIVITY OF ALL USERS OR THIRD PARTIES, OR ANY INJURY OR PROPERTY DAMAGE THAT OCCURS TO YOU, THIRD PARTIES, OR PROPERTY WHILE ACCESSING OR USING SPACES OR Host SERVICES.
THE PLATFORM AND SERVICES ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY GUARANTEE OR WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY FOR YOUR PARTICULAR USE, OR NONINFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DISCLAIM THAT THE PLATFORM OR SERVICES ARE FREE FROM ERROR OR VIRUSES; THAT THEY WILL NEVER CAUSE HARM; THAT THEY MEET OR BE SUITABLE FOR YOUR NEEDS OR REQUIREMENTS; THAT THEY ARE ALWAYS AVAILABLE; OR THAT THEY ACCURATELY REPRESENT HostS OR Host SERVICES PROVIDERS. WE EXPRESSLY DISCLAIM ANY OBLIGATION TO CORRECT ERRORS, EVEN THOSE THAT WE ARE AWARE OF, AND MAY CHOOSE TO DISCONTINUE OPERATION OF THE PLATFORM OR SERVICE, OR FEATURES OF EITHER, AT ANY TIME.
5.5 Representations and Warranties
By opening your Account, you represent and warrant that (a) you are authorized to use the Platform and Services and have authority to execute this Agreement; (b) that you have only one Account with us and have not had an Account terminated by us previously; (c) all information provided to us is accurate and complete; (d) you will not use the Platform or Services in violation of Law or the Community Guidelines, to commit fraud, to deceive other users, or for any other improper purpose; and (e) you are authorized to provide any Content to us.
When using the Platform or Services as a Host, you further represent and warrant that (f) you are permitted under applicable Laws to List any Hosts provided; (g) your Listing of a Host and the Host itself comply with applicable Laws; and (h) you will reasonably facilitate the use of, and not obstruct the use of, the Hosts as Booked by Renters.
When using the Platform or Services as a Renter, you further represent and warrant that (i) you will comply with any Booking Agreements; (j) you will not use Hosts or Hosts Services in a manner that violates Laws or Community Guidelines, or that facilitates the violation of either by third parties; and (k) that any payment Credentials provided to us may be used as described in this Agreement.
You will indemnify, defend and hold UpSpace and its owner(s), agents, members, information providers, attorneys, or affiliates (collectively, “UpSpace Affiliates”) harmless against all third-party claims, liabilities, losses, damages, and related expenses (including reasonable legal expenses) (collectively, “Claims”) arising from or related to (a) provision of your Host (for Hosts) or Host Service (for Hosts), or use of Hosts or Host Services (for Renters); (b) Content you provide through the Platform; (c) your failure to comply with Laws; (d) your providing of information to us that is inaccurate or incomplete, (e) your breach of any of your obligations under this Agreement, and (f) any contract or other agreement between you and any other user other than through the Platform. This indemnification will survive termination of this Agreement.
5.7 Limitations of Liability
EXCEPT TO THE LIMITED EXTENT OF THE UPSPACE FEES (AS DEFINED BELOW) UNDER NO CIRCUMSTANCES OR ANY LEGAL THEORY WILL UPSPACE OR ITS OWNERS, AGENTS, MEMBERS, INFORMATION PROVIDERS, ATTORNEYS, OR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES (WHETHER DIRECT, INDIRECT, GENERAL, COMPENSATORY, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY OR OTHERWISE), INJURY, CLAIM OR LIABILITY OF ANY KIND OR CHARACTER BASED UPON OR ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM OR SERVICES, OR HostS OR Host SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. IF YOU ARE DISSATISFIED WITH THE PLATFORM OR SERVICES, OR ANY CONTENT CONTAINED THEREIN, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE PLATFORM AND SERVICES.
AS USED HEREIN, “UPSPACE FEES” SHALL MEAN THE AMOUNT PAID BY YOU TO UPSPACE, EXCLUDING ANY AMOUNTS THAT WERE PAID OR PAYABLE TO HostS OR Host SERVICES, FOR USE OF THE PLATFORM OR SERVICES.
THE LIMITATION OF LIABILITY SET FORTH ABOVE APPLIES TO THE EXTENT PERMITTED BY LAW.
5.8 Entire Agreement; Interpretation
This Agreement together with any Booking Agreement constitutes the entire agreement between you and UpSpace governing your use of the Platform or Services. This Agreement supersedes all prior understandings or agreements between you and UpSpace. As between you and UpSpace, this Agreement controls over any conflicting terms in a Booking Agreement except where expressly stated otherwise and agreed upon in writing between the parties.
Any monetary amounts described in this agreement will be in CAD and “$” will be read to mean Canadian Dollars.
What personal information do we collect from users directly and how do we use it?
You can register for a upSpace account directly through the Site using your email address.
If registering using your email address, we require: (i) your email address, and (ii) first and last name, and (iii) your password. You will not receive marketing communications unless you consent on registration.
We do not collect information from you when you request information from upSpace or about the Services.
We use the information you provide at registration to communicate with you regarding and to administer the Services, including, without limitation, listing or booking a space, allowing users to communicate with other users, and reviewing a Space or Host. Except the information a Host provides when creating a Listing (see below), upSpace will not disclose any of the contact information (including your first and last name) to other users.
What information do we collect about your Space?
When a Host lists a Space, you are required to specify:
• space type (e.g. yoga studio, dance studio, music recording studio, etc.),
• the name of the Space,
• a description of the Space,
• any rules you have about the Space,
• amenities and features of the Space,
• the location,
• the Space Booking Fee,
• your cancellation policy, and
You also have the ability to upload photos of your Space for the Listing.
This information will be used to create the Listing and will be provided to potential Renters. When a Listing is viewed by the public, users will be able see a Host Username and a brief summary about the Host which is created by the Host and users.
What information do we automatically collect from users and how do we use it?
upSpace gathers information from your computer, mobile or web-enabled devices when you visit our Sites or use our Application. We collect your IP address, the date and time you access our websites, the browser you are using, the Internet address of the website from which you linked directly to our website, the operating system you are using, the sections of the website you visit, the website pages read and images viewed, and the content you download from the website. This information is used for website and system administration purposes and to improve the websites. All of this information remains non-personally identifiable , except when you initiate a chat for help with our support team using our chat tool, where we may link this information so that our support team is able to assist you in providing customer support. In other words, except as described above, we do not attempt to link your IP address or any other information listed above with information that would identify you.
When you use a mobile or other web-enabled device, we may also collect location based information based on your device’s GPS or other location tracking functionality. If you access the Services through a mobile or other web-enabled device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device.
The Sites also use Google Analytics, a web analytics tool provided by Google, Inc. (“Google”) and/or other tracking tools that help website owners understand how visitors engage with their website. We can view a variety of reports about how users interact with our website so we can improve it. Google Analytics collects information anonymously. Google uses first party cookies and IP addresses, and it reports website trends without identifying individual visitors. We do NOT permit Google to use the data it collects from this website. For more information related to Google Analytics, click here: http://www.google.com/intl/en/analytics/privacyoverview.html. For information about and to install Google Analytics Opt-out Browser Add-on, click here:
Do we collect any other information?
We may monitor content and your communications on our Sites and Application for quality assurance, to improve our business and services offerings, to respond to complaints, and to resolve disputes. We reserve the right, without obligation, to moderate disputes between Hosts and End Users.
When you view our Sites, we might store some information on your computer or mobile or other web-enabled device in the form of a “cookie” or similar file. We may also allow our business partners to use their cookies on the Sites. For example, as discussed above, we use Google Analytics for web analytics, and so Google may also set cookies on your device. There are two types of cookies used on the Platform, namely “persistent cookies” and “session cookies”. Session cookies will normally expire when you close your browser, while persistent cookies will remain on your device after you close your browser, and can be used again the next time you access the Services.
Cookies are used to customize your user interface, speed up the navigation process, and make your website experience more efficient. You may choose to decline cookies, if your browser permits, but doing so may affect your use of the website and your ability to access certain features of the website.
Does upSpace disclose or share personal information with third-parties?
upSpace may also distribute parts of the Services (including your Listing) for display on our sites or sites operated by our business partners. If and when your Listings are displayed on a partner’s site, information from your public profile page may also be displayed.
upSpace may allow authorized third party service providers access to personal information collected through the Services to perform the Services on our behalf. upSpace’s service providers are required to provide appropriate protection for all personal information and to limit their use of such information to providing Services on upSpace’s behalf. These services providers may be in another country, such as the United States, and the personal information may be subject to disclosure in accordance with the applicable laws of that jurisdiction, which may create a different privacy regime from your country of residence.
In addition, upSpace may be required to disclose personal information collected through the Services to: (1) satisfy or comply with any law, regulation or other governmental or law enforcement request; (2) protect our or any other person’s rights, privacy or safety; (3) protect against fraud or other illegal activity; (4) allow us to pursue remedies or limit damages that we may sustain in a legal action; or (5) enforce the Terms.
How do I modify or update my personal information?
If you wish to have access to the personal information that we retain on file, or if you wish to correct, update, or delete any information on file, you can do so by logging in to your account, or you may contact us by email at email@example.com.
If you would like to cancel your upSpace account entirely, please contact us by sending an email to firstname.lastname@example.org Please also note that any reviews, forum postings and similar materials posted by you may continue to be publicly available on the Sites or Applications in association with your username, even after your account is cancelled.
How does upSpace safeguard your information?
We have implemented reasonable administrative, technical, and physical security measures to protect your personal information against the unauthorized access, destruction or alteration of your information. However, no method of transmission over the Internet, and no method of storing information, can be 100% secure. So, we cannot guarantee the security of your transmissions and of the personal information that we store.
Retention period of personal information
We retain personal information collected from you as long as necessary to fulfill the purposes outlined in this Policy. As mentioned above, you can always contact us to find out what personal information we have for you on file and update, correct or delete it.
When upSpace no longer needs to retain your personal information, it will be destroyed in a manner that ensures its private and confidential nature is preserved.
Some information about the use of third-party links on our website
Our Sites and Application may contain links to other websites. When you click on one of these links, you will be leaving our website and entering another website. We encourage you to read the privacy statements of these linked sites, as their privacy policies may differ from ours. Including a link to a third party website on our website does not mean or imply that upSpace endorses the third-party website.
Any personal information disclosed and used by End Users and Host is not under upSpace’s control. Both Host and End User understand, acknowledge and agree that each are responsible for the disclosure and use of any personal information to one another, not upSpace, and upSpace disclaims all liability arising from or related to any such disclosures of personal information.
By using the website, you consent to our collection and use of non-personal information such as cookie information.